Nouveaux protocoles 2022

Tip

We encourage 15% gratuity on all services, cash tips are preferred. 

Cancellation

Cancellation Policy No charge for cancellation or modification made 72 hours before your appointment.

A 50% cancellation fee is applicable for any cancellation or modification made less than 48 hours before the treatment time. No refund will be made in the event of late arrival or no-show.

All SPA Packages (that include 3 or more service)  must be cancelled 72 hours in advance to avoid a penalty for a full refund

For group bookings (3 people or more), 72 hours notice is required. Late Cancellation Fee A cost equal to the full price of services will be charged to those who miss appointments and fail to cancel or reschedule in this policy.

Late cancellation fees

A cost equal to the full price of services will be charged to those who do not schedule and fail to cancel or reschedule under this policy.

Arrival

To get the most from your treatment and visit, please show up 15 minutes before your appointment so you can fill out the required forms. Add another 15-20 minutes if you need to find parking.

If you arrive late, rest assured that we will do our best to provide you with the best possible treatment within the time remaining for the reservation you have reserved.

Before your treatment begins, remember to give a certificate or coupon to our reception before your appointment.

Health Information

It is essential that the health information you provide on our forms is complete and accurate. This information is strictly confidential and is required by law for Registered Massage Therapists before performing therapy. Feel free to speak to the therapists about any particular concerns, likes or dislikes so they can make your massage experience a great one.

For facial treatments, we make the same request because allergies or other medical problems may contraindicate certain services and the use of certain products. This information along with the skin assessment performed by our esthetician will help us build an accurate treatment for your skin type.

All of this information is also essential for our professionals in future appointments, as it allows them to assess the progress of our clients and to personalize treatments according to individual needs.

IMPORTANT NOTICE: When using the Hammam (steam bath), please note that this installation is strictly prohibited in the following cases:

  • You are less than 14 weeks pregnant.
  • You have heart problems or high blood pressure.
  • You suffer from bronchial, blood pressure disorders, anorexia, epilepsy or renal colic;
  • You suffer from dermatitis or vasodilatation problems.

Please inform our staff of any special medical condition that you are unsure of, as it could be exacerbated by steam room use.

spa environment

Our goal is to provide you with an AVIE experience. With this in mind, we work hard to create a peaceful and relaxing spa ambience for you. For you and other customers benefit, we kindly ask you to:

  • Turn off your phones before entering the Spa;
  • Keep your vocal pitch low;
  • Avoid eating unless health problems require you to do so;
  • Do not wear high heels;
  • For their safety, children under 12 years old are not allowed in the spa.

At the SPA

A locker, robe and sandals will be provided during several services.

When you come in for the manicure, please allow an appropriate amount of time after any polish application. For pedicures, we recommend bringing open-toed shoes (weather permitting) so your polish doesn't get damaged before it has a chance to harden. Polish can be dry but takes 24 hours to cure.

Shaving: Face and body care

Please take into account that for body treatments, especially exfoliation and body wrapping, shaving is not recommended 24 hours before your appointment to avoid possible skin irritation.

Les hommes recevant un visage ne devraient pas se raser au moins 8 heures avant leur rendez-vous pour éviter une irritation potentielle de la peau.

Massages

When booking a massage, you will need to provide a valid credit card number to hold your appointment. The information is strictly confidential and no charges will be made to your card before your visit. The only time a charge may occur is if the cancellation policy is not adhered to.

For your convenience, we provide receipts for insurance purposes. Once you arrive at the spa, please let our staff know that you will need one so we can prepare it ahead of time and have it ready once your massage is complete.

Tips

Tips are appreciated by our staff. We suggest 15%, but it is up to our customers to give what they consider reflects the quality of service received.