SPA Policy

TIPPING 

We encourage 15% or more tipping on all services, cash tips are preferred. 

Cancellation

Cancellation Policy No fee for cancellation or modification made 72 hours prior to your appointment.

TIPS

Services above $500 in a group setting will be automatically be subjected to 15% Tips for the therapists. 

Arrival

To get the most benefit from your treatment and visit, please present yourself 15 minutes before your appointment so you can fill out the required forms. Add an extra 15-20 minutes if you need to find parking.

If you arrive late, be sure that we will do our best to provide you with the best possible treatment in the time remaining for the booking you reserved.

Before your treatment starts, please remember to give any certificate or coupon to our front desk prior to your appointment.

Health Information 

It is vital that the health information you provide in our forms is complete and accurate. This information is strictly confidential and is required by law for Registered Massage Therapists before performing any therapy. Be free to talk to the therapists about any special concerns, likes or dislikes so they can make your massage experience an excellent one.

For facial treatments, we make the same request because allergies or other medical issues can contraindicate certain services and use of certain products. This information along with the skin evaluation done by our esthetician will help us built an accurate treatment for your skin type.

All this information is also key for our professionals in future appointments, since it enables them to evaluate the progress of our clients and to customize treatments according to the individual needs.

IMPORTANT NOTICE: When using the Hammam (steam bath) please take note that this facility is strictly prohibited in the following cases:

  • You are pregnant of less than 14 weeks.
  • You have heart problems or hypertension.
  • You suffer from bronchial diseases, blood pressure disorders, anorexia, epilepsy or renal colic;
  • You suffer from dermatitis or vasodilation problems.

Please advise our staff of any special health or medical conditions that you are unsure because it could be exacerbated by the Hammam use.

Spa Environment

Our goal is to offer you an AVIE experience. With this in mind, we work hard to create a peaceful and relaxing spa ambience for you. For you and other clients benefit we kindly ask you to:

  • Turn off your phones before entering the Spa;
  • Keep your voice tone low;
  • Refrain from eating unless health issues require you to do so;
  • Do not wear high heels;
  • For their safety, children under the age of 12 are not allowed in the spa.

At the SPA

A locker, robe and sandals will be provided when getting multiple services.

When coming for manicure, please allow an appropriate amount of time after any polish application. For pedicures, we recommend you bring open-toed shoes (weather permitting) so your polish does not get damaged before it has a chance to harden. Polish can be dry but takes 24 hours to cure.

Shaving: Facial & Body Treatments 

Please take into account that for body treatments, especially exfoliation and body wrapping, shaving is not recommended 24 hours prior to your appointment to avoid eventual skin irritation.  

Men receiving a facial should not shave at least 8 hours before their appointment to avoid potential skin irritation.

Massages

When booking a massage, you will be required to provide a valid credit card number to hold your appointment. Information is strictly confidential, and no charges will be made to your card prior to your visit. The only case in which a charge can occur is if the cancellation policy is not respected.

For your convenience, we offer receipts for your insurance purposes. Once you arrive at the spa, please advise our staff that you will be requiring one so we can prepare it in advance and have it ready once your massage is finished.