When making your appointment on the phone please inform us of any coupons, gift certificates or gift cards you wish to redeem after your treatment.

Booking 1 week in advance to secure your preferred time and day is recommended.

If you are unable to make it to your appointment and need to cancel, we request you provide us with a minimum 24 hours notice.

Late Cancellation Fee for Massages:

We don't like this anymore than you do but failure to provide us with the minimum notice will result in a missed appointment charge of 50% of the massage price.

To get the most benefit from your treatment and visit, we encourage you to be at least 15 minutes early for your appointment so you can fill out the required forms. Add an extra 15-20 minutes if you need to find parking.

By not being rushed, you will not only enjoy your experience but also give us the time we need to make the AVIE experience possible.

If you arrive late be sure that we will do our best to provide you with the best treatment possible in the time remaining for the booking you reserved.

Before your treatment starts, please remember to give any certificate or coupon to our front desk prior to your appointment.

It is vital that the health information you provide in our forms is complete and accurate. This information is strictly confidential and is required by law for Registered Massage Therapists before performing any therapy. Be free to talk to the therapists about any special concerns, likes or dislikes so they can make your massage experience an excellent one.

For facial treatments, we make the same request because allergies or other medical issues can contraindicate certain services and use of certain products. Also, this guarantees that the physical exam made by the aesthetician is accurate and therefore she can design an appropriate treatment and suggest the best products for your skin needs/type.

All this information is also key for our professionals in future appointments, since it enables them to evaluate the progress of our clients and to customize treatments according to the individual needs.

IMPORTANT NOTICE: When using the Hammam (steam bath) please take note that this facility is strictly prohibited in the following cases:

• You have heart problems or hypertension;
• You suffer from bronchial diseases, blood pressure disorders, anorexia, epilepsy or renal colic;
• You suffer from dermatitis or vasodilation problems.

Please advise our staff of any special health or medical conditions that you are unsure could be exacerbated by the Hammam use.

Our goal is to offer you an AVIE experience. With this in mind, we work hard to create a peaceful and relaxing spa ambience for you. To achieve this, we kindly ask you to:

• Turn off your cellphone or put it in silence mode while at the spa;
• Keep your voice tone low;
• Refrain from eating unless health issues require you to do so;
• For their safety, children under the age of 12 are not allowed in the spa;

A locker, robe and sandals will be provided while getting multiple services.

During your visit and according to your choice, you will also be offered a beverage, which can include: water, various flavoured teas, coffee or hot chocolate.

When coming for manicure, please allow an appropriate amount of time after any polish application. For pedicures, we recommend you to bring open-toed shoes (weather permitting) so your polish does not get damaged before it has a chance to harden. Polish can be dry, but takes 24 hours to cure.

Please take into account that for body treatments, especially exfoliation and body wrapping, shaving is not recommended 24 hours prior to your appointment to avoid eventual skin irritation.

Men receiving a facial should not shave at least 8 hours before their appointment to avoid potential skin irritation.

When booking a massage, you will be required to provide a valid credit card number to hold your appointment. Information is strictly confidential and no charges will be made to your card prior to your visit. The only case in which a charge can occur is if the cancellation policy is not respected.

All our massage therapists are certified and can offer you receipts for insurance purposes. Once you arrive at the spa, please advise our staff that you will be requiring one so we can prepare it in advance and have it ready once your massage is finished.

For your convenience before or after the massage, we offer showers facilities equipped with towels, body wash, shampoo and conditioner.

Gratuities are appreciated by our staff. We suggest a 15% but it is up to our clients to give what they consider reflects the quality of the service received.